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Trojan.Siggen31.56715

Added to the Dr.Web virus database: 2025-09-17

Virus description added:

Technical Information

To ensure autorun and distribution
Sets the following service settings
  • [HKLM\SYSTEM\CurrentControlSet\Services\AdskNLM] 'Start' = '00000002'
  • [HKLM\SYSTEM\CurrentControlSet\Services\AdskNLM] 'ImagePath' = '"%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe"'
Creates the following services
  • 'AdskNLM' %CommonProgramFiles(x86)%\Autodesk Shared�etwork License Manager\lmgrd.exe
  • 'AdskNLM' %CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe
Malicious functions
Executes the following
  • '<SYSTEM32>\taskkill.exe' /im AdskLicensingAgent.exe /f
  • '<SYSTEM32>\taskkill.exe' /f /im AdAppMgrSvc.exe
  • '<SYSTEM32>\taskkill.exe' /f /im AutodeskDesktopApp.exe
  • '<SYSTEM32>\taskkill.exe' /f /im AdskIdentityManager.exe
  • '<SYSTEM32>\taskkill.exe' /f /im "Autodesk Access UI Host.exe"
  • '<SYSTEM32>\taskkill.exe' /f /im "AdskAccessCore.exe"
Modifies file system
Creates the following files
  • %TEMP%\adsk-nlm\nlm.mst
  • %TEMP%\adsk-nlm\unnamed.json
  • %TEMP%\adsk-nlm\delnowmic.ps1
  • %TEMP%\adsk-nlm\nlm11-19-4-1-ipv4-ipv6-win64.msi
  • %TEMP%\adsk-nlm\licenses.lic
  • %TEMP%\adsk-nlm\version_old.dll
  • %TEMP%\adsk-nlm\adskflex.exe
  • %TEMP%\adsk-nlm\version.dll
  • %CommonProgramFiles(x86)%\autodesk shared\adsklicensing\current\adsklicensingagent\version.dll
  • %WINDIR%\installer\f23bc.mst
  • %WINDIR%\temp\~df0d08a4a879eae50d.tmp
  • %WINDIR%\installer\sourcehash{4be91685-1632-47fc-b563-a8a542c6664c}
  • %WINDIR%\temp\~df0521903ecd98cf12.tmp
  • %WINDIR%\temp\~df6a68e93a39ee19b1.tmp
  • %WINDIR%\temp\~df0d471992f3f046e7.tmp
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\adskflex.exe
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\license.rtf
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\licenseadministration.pdf
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\lmgrd.exe
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\lmtools.exe
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\lmutil.exe
  • %WINDIR%\installer\{4be91685-1632-47fc-b563-a8a542c6664c}\icon.ico
  • %WINDIR%\installer\{4be91685-1632-47fc-b563-a8a542c6664c}\lmtools.ico
  • %ALLUSERSPROFILE%\microsoft\windows\start menu\programs\autodesk\nlrm\lmtools utility.lnk
  • %WINDIR%\installer\{4be91685-1632-47fc-b563-a8a542c6664c}\nlm.mst
  • %WINDIR%\temp\~df9bf59a1178af9070.tmp
  • %WINDIR%\temp\~dfb0d02de80aefc100.tmp
  • %WINDIR%\temp\~df467df717ff20592c.tmp
  • %WINDIR%\temp\~df2eb412fe53bcf9c0.tmp
  • %WINDIR%\temp\~df09933de1f441bedd.tmp
  • %WINDIR%\temp\~dfde14336dfe8c8212.tmp
  • %WINDIR%\temp\~dffddf903f04ba1106.tmp
  • %WINDIR%\temp\~df026908d1cd864680.tmp
  • %CommonProgramFiles(x86)%\autodesk shared\network license manager\licenses.lic
Miscellaneous
Searches for the following windows
  • ClassName: '' WindowName: ''
Restarts the analyzed sample
Executes the following
  • '<SYSTEM32>\sc.exe' stop AdskLicensingService
  • '<SYSTEM32>\cmd.exe' /c echo D | xcopy /hkry "%TEMP%\Adsk-NLM\version.dll" "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\AdskLicensingAgent"
  • '<SYSTEM32>\cmd.exe' /S /D /c" echo D "
  • '<SYSTEM32>\xcopy.exe' /hkry "%TEMP%\Adsk-NLM\version.dll" "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\AdskLicensingAgent"
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\10.1.0.3194\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\10.#.1.66\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProgra...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\10.2.0.4231\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\11.0.0.4854\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\11.1.0.5629\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\11.#.1.17\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProgra...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\12.0.0.6529\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\12.#.1.5\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProgram...
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\12.1.0.7121\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...
  • '<SYSTEM32>\sc.exe' start AdskLicensingService
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /v "Autodesk Access" /f
  • '<SYSTEM32>\sc.exe' stop "Autodesk Access Service Host"
  • '<SYSTEM32>\sc.exe' config "Autodesk Access Service Host" start= demand
  • '<SYSTEM32>\cmd.exe' /c "%ProgramFiles%\Autodesk\AdskIdentityManager\uninstall.exe" --mode unattended
  • '<SYSTEM32>\cmd.exe' /c "%ProgramFiles(x86)%\Autodesk\Autodesk Desktop App\removeAdAppMgr.exe" --mode unattended
  • '<SYSTEM32>\cmd.exe' /c if exist "<SYSTEM32>\wbem\WMIC.exe" ( wmic product where name="Autodesk Single Sign On Component" call uninstall /nointeractive )
  • '<SYSTEM32>\wbem\wmic.exe' product where name="Autodesk Single Sign On Component" call uninstall /nointeractive
  • '<SYSTEM32>\cmd.exe' /c del /q /f "%LOCALAPPDATA%\Autodesk\Genuine Autodesk Service\id.dat"
  • '<SYSTEM32>\cmd.exe' /c ren "%ALLUSERSPROFILE%\Autodesk\Adlm\ProductInformation.pit" "ProductInformation.bak"
  • '<SYSTEM32>\cmd.exe' /c if exist "<SYSTEM32>\wbem\WMIC.exe" ( wmic product where name="Autodesk Genuine Service" call uninstall /nointeractive )
  • '<SYSTEM32>\wbem\wmic.exe' product where name="Autodesk Genuine Service" call uninstall /nointeractive
  • '<SYSTEM32>\sc.exe' stop AdskNLM
  • '<SYSTEM32>\cmd.exe' /c if exist "<SYSTEM32>\wbem\WMIC.exe" ( wmic product where name="Autodesk Network License Manager" call uninstall /nointeractive ) else ( powershell.exe -ExecutionPolicy ByPass -command ". '%T...
  • '<SYSTEM32>\wbem\wmic.exe' product where name="Autodesk Network License Manager" call uninstall /nointeractive
  • '<SYSTEM32>\cmd.exe' /c ren "%ALLUSERSPROFILE%\Autodesk\Adlm\ProductInformation.bak" "ProductInformation.pit"
  • '<SYSTEM32>\msiexec.exe' /i "%TEMP%\Adsk-NLM\nlm11-19-4-1-ipv4-ipv6-win64.msi" TRANSFORMS=nlm.mst INSTALLFOLDER="%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager" /qn
  • '<SYSTEM32>\cmd.exe' /c echo D | xcopy /hkry "%TEMP%\Adsk-NLM\adskflex.exe" "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager"
  • '<SYSTEM32>\xcopy.exe' /hkry "%TEMP%\Adsk-NLM\adskflex.exe" "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager"
  • '<SYSTEM32>\cmd.exe' /c echo D | xcopy /hkry "%TEMP%\Adsk-NLM\licenses.lic" "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager"
  • '<SYSTEM32>\xcopy.exe' /hkry "%TEMP%\Adsk-NLM\licenses.lic" "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager"
  • '<SYSTEM32>\sc.exe' create AdskNLM binPath= "\"%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe\"" start= auto depend= WinMgmt/+NetworkProvider obj= "NT AUTHORITY\LocalService" displayna...
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Autodesk\ODIS" /v "DisableAutoUpdate" /t "REG_DWORD" /d "1" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager\AdskNLM" /v "Lmgrd" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager\AdskNLM" /v "License" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\licenses.lic" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager\AdskNLM" /v "Service" /d "AdskNLM" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager" /v "lmtools_LM_A_DISABLE_ENV" /t "REG_DWORD" /d "1" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager\AdskNLM" /v "Lmgrd" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager\AdskNLM" /v "License" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\licenses.lic" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager\AdskNLM" /v "Service" /d "AdskNLM" /f
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager" /v "lmtools_LM_A_DISABLE_ENV" /t "REG_DWORD" /d "1" /f
  • '<SYSTEM32>\reg.exe' delete "HKCU\SOFTWARE\FLEXlm License Manager" /v "ADSKFLEX_LICENSE_FILE" /f
  • '<SYSTEM32>\sc.exe' stop AdskLicensingService' (with hidden window)
  • '<SYSTEM32>\taskkill.exe' /im AdskLicensingAgent.exe /f' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c echo D | xcopy /hkry "%TEMP%\Adsk-NLM\version.dll" "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\AdskLicensingAgent"' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\10.1.0.3194\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\10.#.1.66\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProgra...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\10.2.0.4231\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\11.0.0.4854\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\11.1.0.5629\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\11.#.1.17\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProgra...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\12.0.0.6529\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\12.#.1.5\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProgram...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "%CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\12.1.0.7121\AdskLicensingAgent\AdskLicensingAgent.exe" ( echo F | xcopy /hkry "%TEMP%\Adsk-NLM\version_old.dll" "%CommonProg...' (with hidden window)
  • '<SYSTEM32>\sc.exe' start AdskLicensingService' (with hidden window)
  • '<SYSTEM32>\taskkill.exe' /f /im AdAppMgrSvc.exe' (with hidden window)
  • '<SYSTEM32>\taskkill.exe' /f /im AutodeskDesktopApp.exe' (with hidden window)
  • '<SYSTEM32>\taskkill.exe' /f /im AdskIdentityManager.exe' (with hidden window)
  • '<SYSTEM32>\taskkill.exe' /f /im "Autodesk Access UI Host.exe"' (with hidden window)
  • '<SYSTEM32>\taskkill.exe' /f /im "AdskAccessCore.exe"' (with hidden window)
  • '<SYSTEM32>\reg.exe' delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /v "Autodesk Access" /f' (with hidden window)
  • '<SYSTEM32>\sc.exe' stop "Autodesk Access Service Host"' (with hidden window)
  • '<SYSTEM32>\sc.exe' config "Autodesk Access Service Host" start= demand' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c "%ProgramFiles%\Autodesk\AdskIdentityManager\uninstall.exe" --mode unattended' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c "%ProgramFiles(x86)%\Autodesk\Autodesk Desktop App\removeAdAppMgr.exe" --mode unattended' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "<SYSTEM32>\wbem\WMIC.exe" ( wmic product where name="Autodesk Single Sign On Component" call uninstall /nointeractive )' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c del /q /f "%LOCALAPPDATA%\Autodesk\Genuine Autodesk Service\id.dat"' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c ren "%ALLUSERSPROFILE%\Autodesk\Adlm\ProductInformation.pit" "ProductInformation.bak"' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "<SYSTEM32>\wbem\WMIC.exe" ( wmic product where name="Autodesk Genuine Service" call uninstall /nointeractive )' (with hidden window)
  • '<SYSTEM32>\sc.exe' stop AdskNLM' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c if exist "<SYSTEM32>\wbem\WMIC.exe" ( wmic product where name="Autodesk Network License Manager" call uninstall /nointeractive ) else ( powershell.exe -ExecutionPolicy ByPass -command ". '%T...' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c ren "%ALLUSERSPROFILE%\Autodesk\Adlm\ProductInformation.bak" "ProductInformation.pit"' (with hidden window)
  • '<SYSTEM32>\msiexec.exe' /i "%TEMP%\Adsk-NLM\nlm11-19-4-1-ipv4-ipv6-win64.msi" TRANSFORMS=nlm.mst INSTALLFOLDER="%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager" /qn' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c echo D | xcopy /hkry "%TEMP%\Adsk-NLM\adskflex.exe" "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager"' (with hidden window)
  • '<SYSTEM32>\cmd.exe' /c echo D | xcopy /hkry "%TEMP%\Adsk-NLM\licenses.lic" "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager"' (with hidden window)
  • '<SYSTEM32>\sc.exe' create AdskNLM binPath= "\"%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe\"" start= auto depend= WinMgmt/+NetworkProvider obj= "NT AUTHORITY\LocalService" displayna...' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\Autodesk\ODIS" /v "DisableAutoUpdate" /t "REG_DWORD" /d "1" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager\AdskNLM" /v "Lmgrd" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager\AdskNLM" /v "License" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\licenses.lic" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager\AdskNLM" /v "Service" /d "AdskNLM" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\FLEXlm License Manager" /v "lmtools_LM_A_DISABLE_ENV" /t "REG_DWORD" /d "1" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager\AdskNLM" /v "Lmgrd" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\lmgrd.exe" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager\AdskNLM" /v "License" /d "%CommonProgramFiles(x86)%\Autodesk Shared\Network License Manager\licenses.lic" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager\AdskNLM" /v "Service" /d "AdskNLM" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' add "HKLM\SOFTWARE\WOW6432Node\FLEXlm License Manager" /v "lmtools_LM_A_DISABLE_ENV" /t "REG_DWORD" /d "1" /f' (with hidden window)
  • '<SYSTEM32>\reg.exe' delete "HKCU\SOFTWARE\FLEXlm License Manager" /v "ADSKFLEX_LICENSE_FILE" /f' (with hidden window)

Curing recommendations

  1. If the operating system (OS) can be loaded (either normally or in safe mode), download Dr.Web Security Space and run a full scan of your computer and removable media you use. More about Dr.Web Security Space.
  2. If you cannot boot the OS, change the BIOS settings to boot your system from a CD or USB drive. Download the image of the emergency system repair disk Dr.Web® LiveDisk , mount it on a USB drive or burn it to a CD/DVD. After booting up with this media, run a full scan and cure all the detected threats.
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  1. If the mobile device is operating normally, download and install Dr.Web for Android. Run a full system scan and follow recommendations to neutralize the detected threats.
  2. If the mobile device has been locked by Android.Locker ransomware (the message on the screen tells you that you have broken some law or demands a set ransom amount; or you will see some other announcement that prevents you from using the handheld normally), do the following:
    • Load your smartphone or tablet in the safe mode (depending on the operating system version and specifications of the particular mobile device involved, this procedure can be performed in various ways; seek clarification from the user guide that was shipped with the device, or contact its manufacturer);
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    • Switch off your device and turn it on as normal.

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